Speakers

Speaker Faculty Includes Senior Executives Such As:

• Elaine Del Rossi, Client Experience Officer, HTH Worldwide
• Ed Benack, Chief Customer Officer, Acronis
• Jim Bampos, Vice President, Customer Quality, EMC Corporation
• Doria Camaraza, Senior Vice President and General Manager for the Credit Card Operations Service Center, American Express
• Suzanne Dunham, Senior Vice President, Customer Service, Integrated Broadband Services
• Brad Nichols, Senior Vice President and Global Head of Customer Experience, Thomson Reuters
• Stacey Holley, Vice President, Customer Support Services, AMN Healthcare
• Gina Rossi, Vice President, Marketing & Brand Development, Oneida Savings Bank
• Georgia Eddleman, Vice President, Customer Care, ADT Security Services
• Jo Anne Dragoun, Vice President, Customer Care, Aon Integramark
• Jim Kraemer, Vice President, Customer Experience, Aon Integramark
• Owen Ward, Contributing Editor, COLLOQUY
• Darin Phillips, Director, Customer Experience, Bayview Financial
• Tim Searcy, CEO, American Teleservices Association

Past Speakers

• Thomas M. Cates, Founder and President, THE BROOKESIDE GROUP INC.
• Dennis Bianchi, Senior Vice President, HORACE MANN INSURANCE
  Winner: IQPC Call Center Excellence Award 2008 Best Use of Voice of the Customer
• Mila D’Antonio, Managing Editor, 1TO1 MAGAZINE, 1TO1 MEDIA
• John Cushman, Vice President, AT&T ESALES & SERVICE
  Gartner & 1to1 Customer Award 2008
• Daniel Thorpe, Former Senior Vice President, WACHOVIA
  1to1 Magazine Customer Champion 2007
• Kirby Drysen, Senior Director, Customer Learning, CISCO SYSTEMS, INC.
  1to1 Magazine Customer Chapmion 2008 Fortune’s Best Big Companies to Work For
• Violette Jacobsen, Product Manager, International Product Development, UNITED STATES POSTAL SERVICE
  2008 InfoWorld 100 Winner 2008 Closing the Circle Awards, White House Environment Award 2008 Custom Publishing Council – Pearl Award for Deliver Magazine
• John Goodman, Vice Chairman, TARP WORLDWIDE and author of Strategic Customer Service (published by the American Management Association)
• Bill McGovern, Director-NAM Customer Service Center and Common Support Applications, ABB
  2008 Fortune’s World’s Most Admired Companies
• Craig Bennan, President & CEO, ISLAND DATA
• Scott Ross, Senior Vice President, Sales, NCO CUSTOMER MANAGEMENT, INC.
• Jon Blum, Director of Sales Development, BEST BUY
  Fortune 2008 America’s Most Admired Companies Fortune 100
• Angela Sanders, Director, U.S. Marketing Operations, AON RISK SERVICES
  Fortune 500
• Sheri Fink, Online Marketing Manager, TICKETS.COM
• Larry Toscano, Manager of Extreme Customer Satisfaction, PANASONIC
• Stuart Roesel, Director of the Customer Experience, Insights and Analytics, EARTHLINK
  2008 North American Customer Value Award
• Mark Ballard, Co-Founder and Co-CEO, SUGARDADDY’S SUMPTUOUS SWEETIES®
• David Cliche, VP Global Interactive Marketing, AON CORPORATION
• Tracy Garner, Senior Manager, Service Operations, GLOBAL PAYMENTS INC.
  2008 Call Center Excellence Awards Finalist Forbes 400 Best Big Companies
• Andrew Donovan, Director of Customer Service Operations, ASCENDONE CORPORATION
  Applicant for IQPC Call Center Excellence Award American Psychological Association’s Best Practices Work/Balance Award 2008
• Tony Graczyk, Sr. Contact Center Workforce Management Analyst, PRINCIPAL FINANCIAL GROUP
  2008 Fund Operations Award Winner: Efficiency & Streamlining
• Gail L. Smith, Chief Customer Officer, METROPLUS HEALTH PLAN
  #1 Overall Quality & Customer Satisfaction
• Lynn O’Neill, Assistant Vice President of Customer Experience, NEW YORK LIFE
  2008 World’s Most Admired Companies
• Gordon Pullan, Director of Participant Information Call Center, MASSMUTUAL RETIREMENT SERVICES
  Winner: Best in Class Call Center (50-200 staff)
• Gam Dias, VP Product Management, ISLAND DATA
• Nedra Sadorf, COO, HUNTER BUSINESS GROUP, LLC
• D. Randall Brandt, Ph.D., Vice President, Customer Experience & Loyalty, MARITZ RESEARCH
• Dru Phelps, Value Partner, QIC
• John Wells, General Manager, HILTON HOTELS CHICAGO
  2007’s UK Top 500 Business Superbrands

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