Allegiance, Inc.
Website: www.allegiance.com

Allegiance, Inc. offers next generation feedback management software to help organizations grow customer and employee loyalty and engagement. The Allegiance Engage Software platform facilitates survey creation and gathers responses and unsolicited comments in real-time into a centralized online system, saving time, effort and money. Allegiance solutions measure customer and employee engagement, revealing precise actions to grow engagement and increase revenue. Allegiance Enterprise Feedback Management (EFM), predictive analytics, and professional services combine to help businesses capitalize on engagement.

CallMiner
Website: www.callminer.com

CallMiner is the leader in advanced speech analytics providing business intelligence to enterprise organizations from recorded customer conversations. Eureka, the company's flagship product, is the only speech analytics solution that automatically and accurately discovers the content, context and purpose of an entire conversation and of every call, enabling companies to understand why customers call and how agents respond. With this knowledge, CallMiner customers are able to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness.

MarketTools
Website: www.markettools.com

MarketTools is the leading provider of software and services for Enterprise Feedback Management (EFM) and Market Research. Our EFM solution, MarketTools® CustomerSat™, gives the world’s market leaders the actionable insights they need to drive customer satisfaction and retention, and to deliver high-value business impact.

OpenSpan
Website: www.openspan.com

Call Centers leverage the OpenSpan Platform to integrate applications, service-enable legacy systems, automate business processes, extend functionality and build new composite applications in order to realize immediate value on their IT investments. OpenSpan is now deployed on more than 120,000 enterprise desktops, helping customers accelerate service-oriented architecture (SOA) projects and increase call center desktop productivity. The OpenSpan Platform will support more than one billion customer support calls in 2009, saving organizations more than $100 million. A venture-backed company, OpenSpan is headquartered in Alpharetta, GA. More information about OpenSpan is located online at www.openspan.com.

Sword Ciboodle
Website: www.sword-ciboodle.com

Sword Ciboodle customer interaction software helps improve the way large organizations interact with their customers, driving down the overall cost to serve whilst enhancing the customer experience.

Recently recognized by Forrester as the global leader in process-centric customer service solutions, Sword Ciboodle was also commended for expediting time to market by being the only vendor to score full marks in 'time-to-value' in CRM implementations.

Clients that are already experiencing the tangible benefits of Sword Ciboodle, in a matter of days rather than years, include Standard Bank, Sears and Vodafone.